juancasino Privacy Policy

1. Introduction

juancasino ("juancasino," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the juancasino Platform at https://juancasino.net and all associated services (collectively, the "Platform").

This Privacy Policy describes the types of personal information juancasino collects, the purposes for which it is used, the parties with whom it may be shared, and the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").

By registering an account or using the juancasino Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

2. Data Controller Information

juancasino acts as the Data Controller in respect of the personal data collected through the Platform. As Data Controller, juancasino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the DPA and its IRR.

juancasino has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO using the details provided in Section 13 of this Policy.

3. Information We Collect

juancasino collects personal data from you in the following categories:

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and Philippine mobile number.
• Identity Verification (KYC) Data: Government-issued ID documents (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID), selfie photographs, and proof of address documents.
• Financial Data: Payment method details including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information, and card details (stored in tokenized form only).
• Communications: Messages, emails, and chat transcripts exchanged with juancasino customer support.
• Responsible Gaming Data: Self-exclusion requests, deposit limit preferences, and session time settings.

3.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and feature interactions.
• Transaction Data: Deposit and withdrawal history, game round history, bonus usage, and wagering activity.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with regulatory requirements.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 7.

3.3 Information from Third Parties

• Identity verification data from KYC service providers;
• Payment verification data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank);
• Fraud prevention and anti-money laundering screening data from compliance service providers;
• Publicly available information used to verify your identity or comply with legal obligations.

4. How We Use Your Information

juancasino uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your juancasino account, including authentication and security.
Service Delivery	Providing access to games, processing deposits and withdrawals, and delivering customer support.
Identity Verification	Verifying your identity and age (21+) in compliance with PAGCOR regulatory requirements and the DPA.
Legal Compliance	Complying with AMLA obligations, PAGCOR reporting requirements, tax obligations, and court orders.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, cheating, and money laundering.
Responsible Gaming	Monitoring gaming patterns to identify problem gambling indicators and enforcing self-exclusion requests.
Marketing	Sending promotional offers, bonuses, and platform updates where you have provided consent (opt-out available).
Platform Improvement	Analyzing usage patterns to improve game offerings, user experience, and Platform performance.

5. Legal Basis for Processing

juancasino processes your personal data on the following legal bases under the DPA and its IRR:

• Contractual Necessity: Processing required to perform the contract between you and juancasino (i.e., operating your account and delivering gaming services).
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AMLA, PAGCOR regulations, and the DPA itself.
• Legitimate Interests: Processing necessary for juancasino's legitimate business interests, including fraud prevention, security, and Platform improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

6.1 Service Providers. juancasino may share your personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually bound to process your data only on juancasino's instructions and in compliance with the DPA.

6.2 Game Providers. Certain game-related data (such as game session identifiers and wagering activity) may be shared with licensed third-party game providers whose games are available on the juancasino Platform, solely for the purpose of delivering those games.

6.3 Regulatory Authorities. juancasino may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law or regulatory obligation.

6.4 Legal Proceedings. juancasino may disclose personal data where required by a valid court order, subpoena, or other legal process issued by a competent Philippine authority.

6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of juancasino's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Cookies & Tracking Technologies

juancasino uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit the Platform.

Cookie Type	Purpose	Duration
Essential	Required for the Platform to function, including session management and security. Cannot be disabled.	Session
Functional	Remember your preferences such as language, display settings, and last-used payment method.	Up to 1 year
Analytics	Collect anonymized data about how you use the Platform to help us improve performance and game offerings.	Up to 2 years
Marketing	Used to deliver relevant juancasino promotions and measure campaign effectiveness. Requires your consent.	Up to 1 year

You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain Platform features. juancasino does not use cookies to track your activity on third-party websites.

8. Data Retention

juancasino retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, juancasino will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

juancasino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and juancasino's servers;
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and security audits conducted by independent third-party specialists;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Secure data centers with physical access controls, fire suppression, and redundant power systems;
• Documented incident response procedures aligned with NPC breach notification requirements.

10. Your Rights Under the DPA

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by juancasino:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — which this Privacy Policy fulfills.
• Right to Access: The right to request a copy of the personal data juancasino holds about you, including information on how it has been processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update basic account information directly through your juancasino account settings.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data, subject to juancasino's legal retention obligations under AMLA and PAGCOR regulations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via the unsubscribe link in any juancasino email.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe juancasino has violated your data privacy rights.
• Right to Damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

To exercise any of the above rights, please contact juancasino's Data Protection Officer using the details in Section 13. juancasino will respond to verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

11. Children's Privacy

The juancasino Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. juancasino does not knowingly collect personal data from individuals under the age of 21.

If juancasino becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated personal data, and return any deposited funds to the registered payment method after completing required verification procedures.

If you are a parent or guardian and believe that a minor has registered on the juancasino Platform, please contact us immediately at the details provided in Section 13.

12. Changes to This Privacy Policy

juancasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, juancasino will notify registered players via email or an in-Platform notification at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the juancasino Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by juancasino, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available via the juancasino Platform during operating hours (Mon–Sun, 8:00 AM – 12:00 AM PST)

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.